Privacy Policy and Terms of Service

At Plug Supply Co, we are committed to protecting the privacy and confidentiality of our clients. This Privacy Policy outlines how we collect, use, and disclose personal information when you access or use our services. By using our service, you agree to the collection and use of your information as described in this policy.

  1. Information We Collect:
  • Personal Information: We may collect personal information such as your name, email address, and contact details when you register an account or communicate with us. This is strictly for business use and will never be shared.
  • Usage Data: We may collect non-personal information, including but not limited to your IP address, browser type, operating system, and pages visited, to analyze trends and improve our service.
  1. Use of Information:
  • We use the collected information to provide and personalize our services, communicate with you, and improve our service's quality.
  • We may use your email address to send you promotional or informational materials. You can opt-out of receiving such communications at any time.
  1. Data Security:
  • We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
  • However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Terms of Service:

Terms and Conditions serve as an agreement between us, the company and the client who uses the service. These terms are designed to ensure a positive and secure experience for all users. We encourage you to familiarize yourself with the contents of this document to understand your rights and responsibilities. By placing an order, the client accepts our General Terms and Conditions, which apply for the entire duration of the business relationship. Plug Supply Co reserves the right to update it's Terms of Service from time to time if necessary, and it is the responsibility of the client to keep up to date with these changes.

  1. Acceptance of Terms:
  • By accessing or using our services, you agree to comply with these Terms of Service.
  • You must be at least 18 years of age to use our service.
  1. Intellectual Property:
  • All content, such as images, are the property of Plug Supply Co and protected by intellectual property laws.
  • You may not use, reproduce, modify, or distribute our content without prior written permission.
  1. Prohibited Activities:
  • You agree not to use our service for any illegal or unauthorised purpose.
  • You may not upload, post, or transmit any content that infringes upon the rights of others, including copyrights, trademarks, or privacy rights.
  1. Limitation of Liability:
  • We strive to provide accurate and reliable services, but we do not guarantee the accuracy, completeness, or reliability of the content or functionality.
  • We shall not be liable for any damages arising from the use or inability to use our service.

  5. Shipping

  • In no case shall Plug Supply Co be liable for any losses, alleged damages, costs, expenses, liabilities or losses incurred by the client or any other person or company. While we always strive to ensure timely shipping, please be aware that certain unforeseen delays beyond our control may occur, and we cannot be held liable for such circumstances.

  5. Dispute Resolution:

  • We believe in open communication and resolving issues in a fair and amicable manner. If you have a concern regarding your order, we encourage you to contact our customer support team at plugsupplycouk@gmail.com to discuss the matter.

  6. Refund Policy:

  • We are committed to delivering quality products & services ensuring customer satisfaction. Due to the nature of our offerings, we have implemented a "No Refunds" policy. This means that once an order has been initiated and work has begun, it becomes non-refundable. This is due to the resources and efforts that are committed to delivering the customised product/service to you.

  7. Chargebacks:

  • If we suspect that a chargeback has been initiated fraudulently, we will investigate the matter thoroughly. We may report such instances to the appropriate authorities, including law enforcement and banks, and cooperate fully with their investigations. If you have any issues with an order, you must contact our customer support team at plugsupplycouk@gmail.com to discuss the matter.

By purchasing our digital downloadable weed bag designs, you agree to the following terms:

  • Personal Use Only: The designs may only be printed for personal use. The right to use these designs is granted to a single user and cannot be transferred to others.
  • No Resale: You may not resell, redistribute, or share the digital files in any form.
  • No Digital Uploads: Uploading the designs to any website, social media platform, or any other digital platform is strictly prohibited.
  • Modification Restrictions: Modifications to the designs are not allowed for the purpose of resale or distribution.
  • Copyright: The designs are protected by copyright law. Unauthorized use will be subject to legal action.
  • Legal Action: Any breach of these terms will result in legal action.